Director’s Action Line (DAL) for the Allegheny County Department of Human Services (DHS)
Child Abuse Hotline: 1-800-932-0313 or 412-473-2000 (available 24/7)
*Suspected cases of child abuse are to be reported to the Child Abuse Hotline, not DAL.
About the Director’s Action Line
The purpose of the DAL is to provide a personal response to individuals who
have questions, concerns, or complaints about any child welfare service or
DHS-contracted provider of child welfare services.
The DAL was implemented in the fall of 1996 in the interest of providing quality
service, addressing concerns, and resolving issues that hinder
effective service delivery. In 1998, the DAL
expanded to respond to callers interested in any service authorized by
Contact the Director’s Action Line
Phone: 1-800-862-6783 (The DAL is staffed Mon-Fri, 8:00 a.m. to 5:00 p.m.)
Walk-ins: Walk-ins are welcome Mon- Fri, 8:30 a.m. to 4:30 p.m. at:
The Human Services Building
One Smithfield Street
Pittsburgh, PA 15222-2221
Individuals may register concerns and complaints or request information about any aspect of DHS. DAL specialists research and respond to their needs. Professional, friendly staff assist and explain procedures for getting help. They answer questions, investigate concerns regarding DHS, and report back the results. Calls to the Director's Action Line are also used to generate data for statistical analysis to help evaluate policies and procedures.
Large print brochure
Linea de Accion del Director (DAL) en espanol card
DHS Non-discrimination Statement
The Allegheny County Department of Human Services provides services to eligible individuals without regard to race, color, sex, gender identity or expression, sexual orientation, age, religion, national origin, political affiliation, disability, familial status, military service, or religious, community or social affiliations.